Refund policy

Return Policy

We want you to love your purchase. If you are not completely satisfied, we are happy to help.

Return Window
Returns are accepted within 14 days of delivery.

Eligibility
To qualify for a return, items must:

• Be unworn, unwashed, and in original condition
• Have all original tags attached
• Be free of stains, odors, makeup, or damage

Non-Returnable Items

• Sale items
• Gift cards
• Jewelry and accessories

Return Process
To initiate a return, please email us at info@shopkashou.com with your order number and reason for return.

Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos of the item and packaging.

Refunds
Approved refunds will be issued to the original form of payment within 5–10 business days after the return has been received and inspected.

Thank you for shopping with Kashou. We appreciate your support and look forward to serving you.