Shipping & Return Policy
At Kashou, we strive to process and ship your order as quickly as possible.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping Rates
- Standard U.S. Shipping: $7.99
- Free U.S. Shipping on orders over $150
Delivery Time
Once shipped, most orders arrive within 3–7 business days.
Tracking Information
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Local Pickup
Local pickup may be available for customers in the Chicago area. Please contact us before placing your order for availability.
Return Policy
We want you to love your purchase. If you are not completely satisfied, we are happy to help.
Return Window
Returns are accepted within 14 days of delivery.
Eligibility
To qualify for a return, items must:
- Be unworn, unwashed, and in original condition
- Have all original tags attached
- Be free of stains, odors, makeup, or damage
Non-Returnable Items
- Sale items
- Gift cards
- Jewelry and accessories
Return Process
To initiate a return, please email us at info@shopkashou.com with your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos of the item and packaging.
Refunds
Approved refunds will be issued to the original form of payment within 5–10 business days after the return has been received and inspected.
Thank you for shopping with Kashou. We appreciate your support and look forward to serving you.